As part of its sustained campaign to dominate the emerging world of on-demand applications, salesforce.com has announced a version of the Skype Internet-based telephone software to work with its Salesforce customer relationship management (CRM) package.
The special version of Skype, developed by the German voice-over-IP specialist PamConsult will enable salesforce.com users to incorporate phone communications in their CRM applications. The package is available free through salesforce.com’s on-demand software directory AppExchange. Continue reading “Salesforce.com embeds Skype into CRM”