Still paying hundreds of thousands of dollars on hardware, labor and maintenance for in-house customer relationship management systems? Hosted CRM is not a new concept, but more and more companies are deploying the software to pump up their sales operations.
Those companies are finding cost savings in reduced maintenance fees and deployment times. They’re also gaining more visibility into their sales and service operations than ever before.
Handling Customers, Hands-Free
A stream of consolidation and new offerings reshaped the on-demand CRM market, pitting high-profile insurgents against some of the world’s largest software makers. See how a major market research firm, a health food maker and an English consulting giant boosted their customer relationship operations with hosted software. Continue reading “Software as a Service: Handling Customers, Hands-Free”