Being the one tasked to evaluate and select a CRM System can be a lot to ask. This post is to help you ease the pain and understand your options before making such a large investment. Here’s an excerpt from a highly recommended book called “Just Enough CRM” by Francoise Tourniaire. It’s listed on my CRM Books page and something you should consider adding to your library.
When your done reading this, you might also find some additional information from a previous post called CRM Shopping? Simplify the Process.