
Implementing a CRM system and putting some business intelligence into
the processes may help in boosting sales or in creating an end-to-end
strategy for those who have been around during the implementation, but
what happens when a new hire sits in front of the complex, customized
application?
Getting new service reps used to a CRM system quickly is crucial
not just to a contact center or customer service effort, but to the
entire company. Sometimes, a service rep is the first contact for new
customers, or for those who have issues with a product or service.
Having them stumble through an unfamiliar system and end up inputting
poor data is the last thing a call center manager wants to hear.
But fortunately, there are tactics for getting even newbie CRM users to master the system, and fast.
Continue reading “Getting New Reps Up to Speed with CRM”