Salesforce.gone? Cowen Analyst Predicts Poor Future For CRM Company

Today publicly announced the acquisition of Koral which is a Content Collaboration system company. You would think this news would fare well with the market but a Cowen analyst decided to rain on their parade and issue a downgrade. The negative news drove the stock price down 4%. Koral CEO Mark Suster posted the news on his company’s blog answering to why he’s been so quiet in the recent weeks. Continue reading “Salesforce.gone? Cowen Analyst Predicts Poor Future For CRM Company”

Shortage of CRM Skills = Project Failures

Just like any industry where demand exceeds supply, there is a shortage of resources. Basic economics. So what happens when enough people want to implement a CRM system but there just isn’t enough system integrators or engineers available? You are left with two options as a result — crappy rollouts by average consultants or wait until a qualified team is available to help. According to Kim,

“By end of 2008 a quarter of projects will be postponed or cancelled” Lisa Kelly, Computing

By the end of next year a quarter of customer relationship management (CRM) projects will be postponed or cancelled because of a shortage of workers with relevant skills, according to analyst Gartner. Continue reading “Shortage of CRM Skills = Project Failures”

Will Google Buy

SalesforcegoogleThe world is being “disrupted,” and that’s a good thing, said IDC. At its Directions show here this week, the company made some predictions regarding changes in IT and how to find the good in them.

If you believe Frank Gens, senior vice president of research at IDC, one of those changes is that will be bought sometime this year, and not by a company you’d think would buy the software as a service (SaaS) darling, either.

Continue reading “Will Google Buy”

Salesforce Targets Back-End Apps

You know the argument: SaaS applications are great for green field
deployments, but difficult or risky to integrate with those legacy
applications where all the really important data lives.

With its recent announcement of ApexConnect, an integration tool to
connect on-demand applications to back-end systems, analysts say has moved to stuff that bogeyman back in the closet and
has given SaaS enterprise-level capabilities.

The company said that ApexConnect integration services will be
built on Salesforce’s Apex programming language for multitenant
applications announced last month. The new tool will allow the
approximately 400 third-party applications on the company’s AppExchange
platform to work with legacy applications, Web services, and other
on-demand applications.

Continue reading “Salesforce Targets Back-End Apps”

Whatever happened to Siebel’s OnDemand CRM?

In 2005, just a week after announcing its plans to acquire CRM giant Siebel Systems Inc., Oracle Corp. executives took to the stage at the annual OpenWorld conference and pledged to continue to support and develop Siebel’s successful Software as a Service (SaaS) offering Siebel OnDemand.

It was an easy decision. While Siebel was struggling in the competitive enterprise applications market, the OnDemand division was doing well. Competitors like, RightNow and NetSuite had already proven the success of the SaaS model, and Oracle didn’t have a SaaS CRM application of its own. Yet, in the year-plus since the acquisition, there has been relatively little news surrounding Oracle’s Siebel OnDemand — when compared to the flurry of activity, press releases and marketing that Siebel put out after first launching the product.

In the year and half after Siebel first announced OnDemand, it issued eight releases of the product and went on to acquire UpShot, an on-demand sales force automation tool, and Ineto, a hosted telephony firm. Siebel also spent plenty of time trumpeting customer wins and sparring with In contrast, since OpenWorld 2005, Oracle has issued one announcement about Siebel OnDemand version 10, in April.

Part of that may just be corporate style.

Continue reading “Whatever happened to Siebel’s OnDemand CRM?” Expands Integration Capabilities

Continuing its effort to reduce the cost and complexity of linking its
hosted CRM software to other applications, Inc. recently
announced a series of additional integration capabilities.

The San Francisco-based vendor said it plans to offer a set of packaged
connectors for tying its customer relationship management tools to
Oracle Corp.’s E-Business Suite 11i back-office applications.

The Oracle connectors are due early next year and will support a
bidirectional flow of data to ensure that information stored in the two
product lines is synchronized, said Ariel Kelman, senior director of
platform product marketing at It already offers similar
hooks to SAP AG’s ERP applications, as well as to Office, Outlook and

Continue reading “ Expands Integration Capabilities”

Salesforce Opens Up Apex Platform

Apexsalesforce has further opened up its programming platform, allowing
users to enhance and change the way its online customer relationship
management application functions.

The Apex programming language is already used for Saleforce’s hosted
CRM, but was not available to outside developers. The language is
scheduled for release in mid-2007.

Apex will allow users to change the way buttons, searches and
even entire services within Salesforce operate, the company’s chief
executive Marc Benioff said at the Dreamforce 06 convention in San

"You could almost say what we had up to this point is
configuration, but what customers are really asking for is to build
anything on demand without boundaries," he said.

Continue reading “Salesforce Opens Up Apex Platform”

Customers Praise New Apex Platform

Granted, it’s only been one day since announced Apex,
its new programming language and platform. Not enough time for anyone
to really digest what’s going on, right?

Wrong. The response to Apex from customers (and, not surprisingly,
partners) has really been overwhelmingly positive. I spent a good
amount of time Oct. 9 and Oct. 10, the first and second days of’s annual Dreamforce conference here in San Francisco,
talking to people—developers, sales executives, partners.

Continue reading “Customers Praise New Apex Platform”

CRM Is Back on the Glory Road

The CRM market may be
returning to its glory years, according to AMR Research’s latest Market
Analytix Report. Despite continued consolidation among the CRM suite
vendors, the market grew 8 percent in 2005, which marks the second
consecutive year of growth for CRM. SAP and Oracle continue to jockey
for the top market-share position, Microsoft and are
surging up the ranks, and the software as a service (SaaS) model
continues to propel the market. Hosted revenue grew 60 percent in 2005,
following a 105 percent increase from the previous year, according to
AMR’s "Customer Management Applications Report, 2005-2010."

Overall, total CRM revenues
grew 8 percent in 2005, while license revenues grew to $4.4 billion in
2005, also an 8 percent growth rate. When added to the $645 million
hosted application segment, the total CRM market tops $5 billion,
according to the survey. The continued emphasis on revenue and
profitability continues to pull CRM software up the priority list, says
Rob Bois, research director at AMR Research. Companies experiencing
steady growth are now looking to replace legacy systems or update the
systems currently in place.

Continue reading “CRM Is Back on the Glory Road”

Is This the End of Software?

The end of software as we know it? That’s what is proposing when it launches its customer relationship management (CRM) suite in native Thai next month.

This was a pretty interesting article about on-demand trailblazer, Marc Benioff and

"If is right, you won’t be buying software in a box for very much longer"

The end of software as we know it? That’s what is
proposing when it launches its customer relationship management (CRM)
suite in native Thai next month.

Salesforce is a pioneer of
the Software as a Service (SAAS) concept, where software is provided
over the network on a subscription basis. It also offers a platform and
channel for developers to write software via the Salesforce

For users, this means access to world-class CRM services and
other business solutions through any web browser – and even on a mobile
device, whether its Windows Mobile, Palm or Blackberry – without having
to install software on the local PC and without having to set up and
maintain servers and worry about security and upgrades.

It will also allow smaller organisations that cannot afford
their own data centre the same solutions as their corporate cousins,
and enable start-ups to have almost "instant" enterprise-class

Continue reading “Is This the End of Software?”