By Sharla Sikes
Just like the United States, the United Kingdom is already facing a depressed economy. Despite current trends, the customer relationship management sector, however, is predicted to
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What’s behind the growth?
“Even during boom times, CRM should be at the heart of an organization’s business development and growth strategy – and is absolutely vital in an uncertain economy. Gaining new customers is imperative but must not result in neglect of the existing business base. CRM’s ability to focus on best practice and optimize customer relationship processes is invaluable. This is particularly appropriate to small
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Thomas says CRM is a tool that’s becoming more and more valuable as the economy turns tough for businesses of all sizes. CRM systems, properly used, can help attract new customers as well
as keeping current customers happy—and buying.
“This is the differentiator that now sets modern CRM apart as a value center, in contrast to conventional, silo CRM which did little more than facilitate the collection of information surrounding customer engagements. Incorporating people, process and technology in an effective strategy that focus on getting the best out of hard-pressed
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 Companies must retain customers to remain viable and CRM software is one way to improve customer relations without adding large numbers of staff members or employing outside consultants–thus streamlining the budget at a time when it’s needed most.
A great option in a slow economy is the development of several free CRM offerings of late. sites like http://www.octopuscity.com are offering several free business services such as free CRM / contact management, free teleconferencing and more.
CRM helps in various section of the business. If the economy falls then to the CRM helps the business to prosper.
Very well said. Nice post.
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That was the time of Global Economic Crisis. Most business firms had a problem on making it at those times.
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