Those of you who don’t know sugar CRM, it is an open-source CRM system. Sugar open source enables sales marketing and support organizations to manage their customer interactions more efficiently and profitably and is intended for both large and small companies worldwide.From what I hear sugar CRM is the best sales tool I’ve seen for free and is great if you have the technical resources to configure it. Even though it’s free and highly configurable I’m still not quite sold on it as a solution for a corporation.
I for one would rather not hassle with setting up your own servers and system architecture internally and I would recommend a hosted solution such as salesforce.com. But for those that are looking to keep their infrastructure and systems internal, open source CRM solutions such as sugar CRM could be your best bet.
Overall sugar CRM is rethinking how technology can help companies manage customer relationships. Sugar is the market leading commercial open-source CRM application and delivers a fairly good set of business features right out of the box.